As we transition to our new electronic health record system, we want to assure you that your information is being securely transferred to MyChart. While you may not see all of your past records immediately, rest assured that we have access to your complete medical history.

What Can You Do with MyChart?

• View test results as soon as they're available
• Message your care team securely
• Schedule and manage appointments with ease
• Pay bills online and review statements
• Access your health records anytime, anywhere

Please Note:  For prescription renewals, message your provider directly in MyChart. If you need a refill, or if you are unsure if you have refills remaining, please contact your pharmacy and they will communicate with the provider office.

Here's what you can expect to see in MyChart:

• Upcoming appointments for surgeries, procedures, imaging, infusion, and clinic visits.
• Lab and imaging reports from the past 3 years completed at Arnot Health and Cayuga Health facilities
• Past visit details from the last 3 years, including provider names and visit dates.
• Certain open orders written on or after March 22, 2025, such as referrals and procedures

Some information, such as your medication list, allergies, and immunizations, will become available in MyChart after review by your care team—this will be completed no later than your next visit.

If you have questions about your health records in the interim, our staff can access all historical information and assist you as needed. Thank you for your patience during this transition!